Surprising and Amazing customer service from Amazon

I always ordered from Flipkart.

Until this one day , I installed the Amazon app just for trying.
So a few days after I installed the app,was just checking the offers and deals on the app where I got to know about the Amazon Treasure Hunt contest(for people who don’t know,its an offer where they provide a clue whose answer is a product and that product’s price is ₹ 1)

They uploaded a new clue every 15 mins and you have to think at the speed of light as the stock finishes in 15-30 seconds.I was addicted to this contest and the whole day I was trying to get something at ₹ 1.That moment finally came when I ordered a Breaking Bad DVD set for just ₹ 1 which also had a DIARY and a T SHIRT included whose actual price was around ₹ 5000 🙂

The order was delivered the next day only ,but when I opened the package I  was surprised that DIARY N T SHIRT were not included.
Being an ardent follower of Breaking Bad, I was very disappointed that the T SHIRT was missing
So I called the customer service and told them about the problem.The lady was very kind and said that they will compensate for it by giving me a gift card of ₹ 300 and hung up and I received it within 1 hour 🙂

The next thing I did was check out the Breaking Bad T shirts on Amazon.And again I was disappointed to find that all T shirts cost more than ₹ 500.So I emailed them once more saying that you compensated very less for the missing items.So this was what I received

I received ₹ 600 more.And this was within 5 minutes of writing my email.I was astonished to see such a rapid and considerate action.

I was the happiest person that day .
It goes to show how Amazon treats its customers, not just a source of earning money but with gratitude and respect.They didn’t need to do that as the product was sold for just ₹ 1 and they could have said that you have got enough for the price you paid but they didn’t  🙂

Sorry Flipkart, you lost a loyal customer that day 😉

(By Rutvik Parekh, Computer Engineering Student from Quora)